Last Updated Date: 07/27/2024
We at DeepCast are committed to protecting the privacy of our DeepCast Pro customers who use our podcast creator toolset. This Privacy Policy outlines how we handle the information we collect from users of our software platform. We aim to provide this policy in language that is clear, concise, and readable for all of our users.
1. Information Collection and Use
- Account Information: We collect information necessary for account creation, which may include but is not limited to name, email address, and company name. While this information may be publicly available, we treat it with confidentiality and do not disclose it to third parties without explicit consent.
- Usage Data: We collect data on how our software is used to improve our services and user experience. This may include feature usage, engagement metrics, and performance data.
- Content Data: Any podcast content created or uploaded using our software remains the property of the user. We do not claim ownership of this content.
- Analytics: Our platform utilizes analytics tools to understand usage patterns and improve our service. These tools collect data in an anonymous form and do not identify individual users.
- Content Management System (CMS): Our software functions as a content management system, allowing users to have direct control over their account data and non-publicly available content.
- User Control of Account Data: Through our CMS, users have the ability to view, edit, update, or delete their account information and content at any time. This self-service approach ensures that users maintain control over their data within our platform. Where this might not be possible at any point via the user interface itself, users may always contact customer service for account data support.
2. Data Sharing and Third-Party Access
- We do not sell user data to third-party data aggregators.
- We may use third-party service providers to help us operate our business (e.g., cloud storage providers). These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
- We use Google AdSense for advertising. While we do not directly share your data with Google for this purpose, Google may use cookies and other technologies to serve targeted ads.
- In our efforts to continually improve the quality of our services, we employ various third-party tools, specifically but not limited to Google Analytics, Pendo, Heap, Amplitude, Sentry and RudderStack. These tools help us gather anonymized information about how our users interact with our platform. By analyzing this data, we can better understand usage patterns, identify areas for improvement, and enhance the overall user experience while ensuring that individual privacy is maintained. For more detailed information on how these tools handle data, you can review their respective privacy policies available on their websites.
3. Data Security
We implement appropriate technical and organizational measures to protect the information we collect and store. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We provide users with direct access to manage their own account data through our content management system. While this gives users greater control over their information, we remind users to maintain strong passwords and follow best practices in data security when accessing and managing their account.
4. User Rights and Control
- Users have the right to access, correct, or delete their account information at any time through our content management system.
- Our CMS provides users with tools to export their data if they wish to obtain a copy of the information we hold about them.